Privacy policy

Any product purchased from the SHAFAÉ e-store cannot be exchanged or returned under normal circumstances. In the rare case that a faulty, damaged, or incomplete ready-to-wear item is delivered, please contact our customer care team within 24 hours of receiving your order. Once the item is received back at our warehouse and verified by our Quality Assurance team, we will issue an Online Store Credit. No requests will be entertained after 24 hours of order receipt. Any shipping charges associated with returning a defective item are the sole responsibility of the customer.

For assistance, please email our customer care team at shafaeonline@gmail.com. Once received, our team will respond within 48 hours.