Refund policy
MADE-TO-ORDER / CUSTOM-STITCHED OUTFITS
Please note that all made-to-order and custom-stitched outfits are specially crafted according to customer requirements. Therefore, these items are not eligible for return, exchange, or refund.
SALE ITEMS
All products purchased during sales, promotions, or special discount offers are considered final sale and cannot be returned, exchanged, or refunded.
IMPORTANT NOTICE
SHAFAÉ shall not be held responsible for issuing refunds under the following circumstances:
- If a shipment is held by the customs authorities of the destination country, the customer is solely responsible for providing any required documentation and completing customs clearance procedures.
- Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer.
- If customs duties or clearance requirements are refused by the customer, resulting in the parcel being discarded, abandoned, or returned, no refund will be issued.
- If a customer refuses to accept or receive an order at the time of delivery, SHAFAÉ will not be liable to refund or compensate the order amount.
SHIPMENT & DELIVERY
SHAFAÉ strives to dispatch and deliver all orders within the estimated timeframes provided. However, delivery timelines are estimates only and are not guaranteed. Delays caused by couriers, customs authorities, public holidays, weather conditions, or unforeseen circumstances are beyond our control, and SHAFAÉ cannot be held responsible for such delays.